You will be able to access your investment details with Fidelity online (once you have set up your online account), by calling on 0800 414161*, or by writing to: Fidelity, PO Box 391, Tadworth, Surrey KT20 9FU.*Opening hours are: Monday to Friday 8am to 6pm, Saturdays 9am to 2pm.


Once your investment(s) has transferred to Fidelity, within two weeks of the Transfer Date, they will send you:

  • Your Fidelity Account Number(s); and
  • Your Customer Reference Number (CRN).
You will need these reference numbers to set up your online account and to deal on your account. If you require any support during this time you can call Fidelity for assistance on 0800 358 0751